Memorial Hospital, the vs Mainehealth Stephens Hospital vs Northeastern Vermont Regional Hospital vs Littleton Regional Hospital
Side by side on Medicare (CMS) ratings, patient survey results, ER times, infections, readmissions and more.
| 4 hospitals | Memorial Hospital, the North Conway, NH ✕ Remove | Mainehealth Stephens Hospital Norway, ME ✕ Remove | Northeastern Vermont Regional Hospital St Johnsbury, VT ✕ Remove | Littleton Regional Hospital Littleton, NH ✕ Remove |
|---|---|---|---|---|
| Overview | ||||
| Location | North Conway, NH | Norway, ME | St Johnsbury, VT | Littleton, NH |
| Hospital type | Critical Access | Critical Access | Critical Access | Critical Access |
| Ownership | Voluntary Non-Profit - Private | Voluntary Non-Profit - Private | Voluntary Non-Profit - Private | Voluntary Non-Profit - Private |
| Emergency room | Yes | Yes | Yes | Yes |
| Ratings | ||||
| CMS overall star ratingMedicare's summary of quality measures | 4 of 5 | 4 of 5 | 3 of 5 | 1 of 5 |
| Patient survey ratingHCAHPS summary star rating | 4 of 5 | 5 of 5 | 4 of 5 | 5 of 5 |
| Would definitely recommend | 79% of patients | 79% of patients | 74% of patients | 80% of patients |
| Nurse communicationPatient survey stars | 5 of 5 | 5 of 5 | 5 of 5 | 5 of 5 |
| Doctor communicationPatient survey stars | 4 of 5 | 5 of 5 | 4 of 5 | 5 of 5 |
| Communication about medicinesPatient survey stars | 4 of 5 | 5 of 5 | 4 of 5 | 5 of 5 |
| Discharge informationPatient survey stars | 4 of 5 | 5 of 5 | 4 of 5 | 4 of 5 |
| CleanlinessPatient survey stars | 4 of 5 | 5 of 5 | 4 of 5 | 5 of 5 |
| Quiet at nightPatient survey stars | 3 of 5 | 4 of 5 | 3 of 5 | 4 of 5 |
| Overall hospital ratingPatient survey stars | 4 of 5 | 4 of 5 | 4 of 5 | 5 of 5 |
| Would recommendPatient survey stars | 5 of 5 | 5 of 5 | 4 of 5 | 5 of 5 |
| Google rating | 3.0 of 5 (104 reviews) | – | 3.0 of 5 (7 reviews) | 4.0 of 5 (47 reviews) |
| Emergency room | ||||
| Typical ER visitMedian minutes, patients sent home | 2 hr 1 min | 2 hr 5 min | – | 2 hr 17 min |
| Left before being seen | 0% | 1% | – | 1% |
| ER volume | Low | Low | – | Low |
| Safety | ||||
| Hospital-acquired infectionsCompared with national | 0 better · 0 worse of 1 compared | 0 better · 0 worse of 2 compared | 0 better · 0 worse of 2 compared | – |
| Catheter-associated urinary tract infections (CAUTI) | – | Same as national | Same as national | – |
| C. diff intestinal infections | Same as national | Same as national | Same as national | – |
| Death rate: Heart attack patientsWithin 30 days, risk-adjusted | – | – | 11.8% | – |
| Death rate: Heart failure patientsWithin 30 days, risk-adjusted | 12.2% | 12.4% | 11.7% | – |
| Death rate: Pneumonia patientsWithin 30 days, risk-adjusted | 15.6% | 17.7% | 18.2% | 16.9% |
| Death rate: Stroke patientsWithin 30 days, risk-adjusted | 12.5% | 13.0% | 11.7% | – |
| Death rate: COPD patientsWithin 30 days, risk-adjusted | 9.1% | 9.8% | 9.5% | 9.5% |
| Death rate: Hospital-wide, all conditionsWithin 30 days, risk-adjusted | 3.8% | 4.0% | 4.4% | 4.8% |
| Readmissions | ||||
| Readmitted: Heart failureWithin 30 days | 22.2% | 20.7% | 21.1% | 21.7% |
| Readmitted: PneumoniaWithin 30 days | 18.5% | 17.8% | 17.7% | 18.4% |
| Readmitted: COPD (chronic lung disease)Within 30 days | 18.6% | 18.6% | 19.6% | 19.5% |
| Extra days back in hospital after heart failure | +95.3 | -30.6 | +26.2 | +24.1 |
| Extra days back in hospital after pneumonia | +42 | +10.3 | +30.5 | -20.9 |
| Chemotherapy patients admitted to hospital | 9.3 Same as national | 9.4 Same as national | – | 10.3 Same as national |
| Chemotherapy patients visiting the ER | 7.6 Same as national | 6.2 Same as national | – | 5.1 Same as national |
| Timely care | ||||
| Sepsis: got all recommended early treatmentHigher is better | 77% | – | – | 50% |
| Septic shock: full treatment within 3 hoursHigher is better | 74% | – | – | 57% |
| Stroke: brain scan read within 45 minutes of ER arrivalHigher is better | 64% | – | – | 62% |
| Typical time in the ER before going homeLower is better | 121 min | 125 min | – | 137 min |
| Typical ER time for mental health patients sent homeLower is better | 410 min | 188 min | – | 224 min |
| Typical ER time for patients transferred to another facilityLower is better | – | – | – | 292 min |
| Patients who left the ER before being seenLower is better | 0% | 1% | – | 1% |
| Health care workers vaccinated against fluHigher is better | 83% | 89% | – | 92% |
| Discharged on two opioids, or an opioid and a benzodiazepineLower is better | 27% | 15% | 20% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better | 100% | 98% | – | 98% |
| Blood clot prevention givenHigher is better | – | – | 70% | – |
| Stroke: discharged on clot-prevention medicineHigher is better | – | 100% | – | – |
| Maternity | ||||
| Maternity safety practices (CMS SM-7) | Yes | Yes | Yes | – |
| Birthing-friendly designation | Yes | Yes | Yes | – |
"Better" or "worse" means CMS found a statistically significant difference from the national rate. Figures without a verdict are shown for context; small differences may be chance. A dash means CMS has no result for that hospital, often because it treats too few patients for that measure. About the data.
How to compare hospitals
Start with the CMS overall star rating, which rolls up deaths, safety, readmissions, patient experience and timely care. Then look at the measures that matter for your situation: infection and complication results before surgery, maternity measures if you're expecting, and ER times for emergencies.
Most hospitals are "no different from national" on most measures. A single "worse" result covers one measure over a past period; ask the hospital about it rather than ruling it out. In an emergency, go to the nearest emergency room or call 911.