Avera Merrill Pioneer Hospital vs Sanford Westbrook Medical Center vs St James Medical Center - Mayo Health System vs Sanford Luverne Medical Center
Side by side on Medicare (CMS) ratings, patient survey results, ER times, infections, readmissions and more.
| 4 hospitals | Avera Merrill Pioneer Hospital Rock Rapids, IA ✕ Remove | Sanford Westbrook Medical Center Westbrook, MN ✕ Remove | St James Medical Center - Mayo Health System St James, MN ✕ Remove | Sanford Luverne Medical Center Luverne, MN ✕ Remove |
|---|---|---|---|---|
| Overview | ||||
| Location | Rock Rapids, IA | Westbrook, MN | St James, MN | Luverne, MN |
| Hospital type | Critical Access | Critical Access | Critical Access | Critical Access |
| Ownership | Voluntary Non-Profit - Private | Voluntary Non-Profit - Private | Voluntary Non-Profit - Private | Voluntary Non-Profit - Private |
| Emergency room | Yes | Yes | Yes | Yes |
| Ratings | ||||
| Patient survey ratingHCAHPS summary star rating | – | – | 4 of 5 | – |
| Would definitely recommend | – | – | 73% of patients | 79% of patients |
| Nurse communicationPatient survey stars | – | – | 4 of 5 | – |
| Doctor communicationPatient survey stars | – | – | 4 of 5 | – |
| Communication about medicinesPatient survey stars | – | – | 3 of 5 | – |
| Discharge informationPatient survey stars | – | – | 3 of 5 | – |
| CleanlinessPatient survey stars | – | – | 5 of 5 | – |
| Quiet at nightPatient survey stars | – | – | 5 of 5 | – |
| Overall hospital ratingPatient survey stars | – | – | 4 of 5 | – |
| Would recommendPatient survey stars | – | – | 4 of 5 | – |
| Google rating | 5.0 of 5 (1 reviews) | 3.0 of 5 (2 reviews) | 5.0 of 5 (1 reviews) | 3.0 of 5 (14 reviews) |
| Emergency room | ||||
| Typical ER visitMedian minutes, patients sent home | 1 hr 45 min | 1 hr 52 min | 1 hr 38 min | 1 hr 56 min |
| Left before being seen | – | 0% | 0% | 0% |
| ER volume | – | Low | Low | Low |
| Safety | ||||
| Hospital-acquired infectionsCompared with national | – | – | 0 better · 0 worse of 1 compared | – |
| C. diff intestinal infections | – | – | Same as national | – |
| Death rate: Pneumonia patientsWithin 30 days, risk-adjusted | – | – | 13.9% | 19.6% |
| Death rate: Hospital-wide, all conditionsWithin 30 days, risk-adjusted | 3.9% | 4.3% | 3.8% | 4.5% |
| Readmissions | ||||
| Readmitted: Heart failureWithin 30 days | – | – | 21.4% | – |
| Readmitted: PneumoniaWithin 30 days | – | – | 16.9% | 16.5% |
| Extra days back in hospital after heart failure | – | – | +7.5 | – |
| Extra days back in hospital after pneumonia | – | – | -27.9 | +4.8 |
| Timely care | ||||
| Typical time in the ER before going homeLower is better | 105 min | 112 min | 98 min | 116 min |
| Typical ER time for mental health patients sent homeLower is better | 202 min | 113 min | 163 min | 198 min |
| Typical ER time for patients transferred to another facilityLower is better | 194 min | 230 min | 303 min | 226 min |
| Patients who left the ER before being seenLower is better | – | 0% | 0% | 0% |
| Health care workers vaccinated against fluHigher is better | 86% | 73% | 59% | 87% |
| Discharged on two opioids, or an opioid and a benzodiazepineLower is better | – | – | 10% | 12% |
| Blood clot prevention givenHigher is better | – | – | 93% | – |
"Better" or "worse" means CMS found a statistically significant difference from the national rate. Figures without a verdict are shown for context; small differences may be chance. A dash means CMS has no result for that hospital, often because it treats too few patients for that measure. About the data.
How to compare hospitals
Start with the CMS overall star rating, which rolls up deaths, safety, readmissions, patient experience and timely care. Then look at the measures that matter for your situation: infection and complication results before surgery, maternity measures if you're expecting, and ER times for emergencies.
Most hospitals are "no different from national" on most measures. A single "worse" result covers one measure over a past period; ask the hospital about it rather than ruling it out. In an emergency, go to the nearest emergency room or call 911.