facebook tracking Sutter Maternity & Surgery Center of Santa Cruz: 2900 Chanticleer Ave - Santa Cruz, CA

Sutter Maternity & Surgery Center of Santa Cruz, Santa Cruz, CA

2900 Chanticleer Ave, Santa Cruz, CA 95065Santa Cruz County

Acute care hospital 30 beds Emergency room

Independent directory · data from CMS, not from this hospital

Sutter Maternity & Surgery Center of Santa Cruz is a non-profit acute care hospital in Santa Cruz, California, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients give it 4 out of 5 stars in the Medicare patient survey.

Visiting Sutter Maternity & Surgery Center of Santa Cruz

Address 2900 Chanticleer Ave
Santa Cruz, CA 95065
County: Santa Cruz
Directions Apple Maps Call (831) 477-2200
Emergency room Yes, Sutter Maternity & Surgery Center of Santa Cruz has an emergency room. ER times across CA
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Sutter Maternity & Surgery Center of Santa Cruz (opens the hospital's site)

Quick answers about Sutter Maternity & Surgery Center of Santa Cruz

What is the phone number for Sutter Maternity & Surgery Center of Santa Cruz?

The main phone number for Sutter Maternity & Surgery Center of Santa Cruz is (831) 477-2200, from Medicare's hospital records.

Call (831) 477-2200

What is the address of Sutter Maternity & Surgery Center of Santa Cruz?

Sutter Maternity & Surgery Center of Santa Cruz is at 2900 Chanticleer Ave, Santa Cruz, CA 95065.

Directions (opens Google Maps)

Does Sutter Maternity & Surgery Center of Santa Cruz have an emergency room?

Yes. Sutter Maternity & Surgery Center of Santa Cruz has an emergency department, according to Medicare data.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Type Acute Care
Ownership Non-profit
Maternity Birthing-friendly

CMS has not reported an emergency department wait time for Sutter Maternity & Surgery Center of Santa Cruz. That usually means too few cases to report, or no emergency department.

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Sutter Maternity & Surgery Center of Santa Cruz. For a medical emergency, call 911.

Other birthing-friendly hospitals in California · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 203 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Sutter Maternity & Surgery Center of Santa Cruz a 4-star patient experience rating out of 5. 85% would definitely recommend it (U.S. average 71%). 87% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 4 out of 5
Would definitely recommend 85% U.S. 71% · CA 69%
Rated 9 or 10 of 10 87% U.S. 72% · CA 68%
Survey response rate 24% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
83% always · 4% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
83% always · 5% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
62% always · 17% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
93% yes · 7% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
84% always · 5% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
69% always · 7% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
87% 9 or 10 · 6% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
85% definitely yes · 3% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Its rate of serious complications was same as national.

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 1.01

Death rates within 30 days

Patients treated forThis hospitalU.S.
Hospital-wide, all conditions 3.9% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 11 complication measures
MeasureThis hospitalU.S.CMS comparison
Complications after hip or knee replacement% of patients 3.6 4.1 Not compared
Pressure ulcers (bed sores)per 1,000 patients 0.61 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.27 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.21 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.28 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.65 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 8.41 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 3.36 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 6.75 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.75 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.04 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Sutter Maternity & Surgery Center of Santa Cruz was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Hip or knee replacement 5.3% 5.8% Not compared

Return trips after a stay or procedure

Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 11.7 per 1,000 procedures · U.S. 13
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 0.90 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.

ConditionRatioPatientsReadmissions
Hip or knee replacement 0.994 – Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Mar 2025

MeasureThis hospitalU.S.*
Health care workers vaccinated against fluHigher is better. 537 patients. 75% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 194 patients. 13% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 251 patients. 100% 93%
Blood clot prevention givenHigher is better. 68 patients. 100% 90%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Medicare spending per patient
0.86
14% less than the national median per hospital stay (about $23,578 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Sutter Maternity & Surgery Center of Santa Cruz

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

  • 0.2mi Redwood Grove Post Acute Santa Cruz, CA · 144 beds Medicare overall 2 of 5 stars · Short-stay quality 4 of 5
  • 1.0mi Santa Cruz Post Acute Santa Cruz, CA · 149 beds Medicare overall 2 of 5 stars · Short-stay quality 5 of 5
  • 1.2mi Pacific Coast Manor Capitola, CA · 99 beds Medicare overall 5 of 5 stars · Short-stay quality 5 of 5

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Sutter Maternity & Surgery Center of Santa Cruz

50 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 14 specialties.

See all 50 clinicians

Find doctors in Santa Cruz

Medicare-enrolled specialists with a practice in Santa Cruz, with addresses, phone numbers and the hospitals they work with.

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What Medicare paid at Sutter Maternity & Surgery Center of Santa Cruz

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for California.

Hospital stays

StayStaysAvg chargeAvg paymentvs state
Major hip and knee joint replacement or reattachment of lower extremity without major complicationsDRG 470 13 $101,369 $21,089 −2%

Outpatient services

ServiceServicesAvg chargeAvg allowed
Level 1 Intraocular ProceduresAPC 5491 635 $15,220 $3,106
Level 5 Urology and Related ServicesAPC 5375 142 $37,325 $6,875
Level 4 Urology and Related ServicesAPC 5374 127 $19,433 $4,599
Level 4 Musculoskeletal ProceduresAPC 5114 110 $48,093 $9,481
Level 2 Upper GI ProceduresAPC 5302 99 $12,282 $2,501

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
28
Employees
206
Full-time equivalent
Discharges
787
Inpatient stays a year
Patient revenue
$93.1 million
Net of discounts
Operating margin
2.0%
On patient care
Charity care
$417,000
0.5% of expenses
Bad debt
$1.0 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare California hospital finances.

Who owns Sutter Maternity & Surgery Center of Santa Cruz

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Sutter Bay Hospitals, a non-profit organization, incorporated 1885.

Sutter Health Owns 5% or more indirectly · 100% · since 1992 Non-profit

99 doctors and other clinicians list Sutter Maternity & Surgery Center of Santa Cruz as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · Sutter Bay Hospitals (EIN 94-0562680)

Revenue
$5.2 billion
Expenses
$5.1 billion
Surplus
$28.0 million
0.5% of revenue
Officer pay
$474,000
Compensation of current officers, directors and key employees

As filed with the IRS by Sutter Bay Hospitals, which also files for 11 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Sutter Maternity & Surgery Center of Santa Cruz

HRSA shortage designations and BLS pay data

Primary care: Parts of Santa Cruz are federally designated health professional shortage areas (2 designations). Highest shortage score 8.

Mental health: Parts of Santa Cruz are federally designated health professional shortage areas (4 designations). Highest shortage score 18.

Nurse pay: registered nurses in California earn a median $140,270 a year. Healthcare salaries in California.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. California shortage areas

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